Welcome to ILove Mowing. Below are answers to some of the most common questions about ordering, shipping, payments, returns, and customer support.

Ordering

How do I place an order?

Browse our products, select the item you would like to purchase, add it to your cart, and proceed to checkout. Enter your shipping and payment information and review your order before completing your purchase.

Once your order has been successfully submitted, you will receive an order confirmation by email.

Can I change or cancel my order?

If you need to make a change or request a cancellation, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist, but we cannot guarantee that changes or cancellations can be made once an order has entered processing or shipping.

What if a product is out of stock?

Product availability is displayed on our website where applicable.

If an item becomes unavailable after an order has been placed, we will contact you regarding the available options, which may include a replacement, alternative product, or refund where applicable.

Shipping & Delivery

Where do you ship?

We currently ship to addresses within the United States only.

We do not currently offer international shipping.

Is shipping free?

Yes. We currently offer free shipping on eligible orders.

How long does delivery take?

Our estimated delivery timeframe is:

  • Order processing: 1–2 business days

  • Transit time: 5–8 business days

  • Estimated total delivery: 6–10 business days

Delivery times are estimates and may occasionally vary due to carrier delays, severe weather, holidays, or other circumstances outside our reasonable control.

What is your order cut-off time?

Our order cut-off time is 5:00 PM U.S. Time.

Orders placed after the cut-off time may be processed on the following business day.

Will I receive tracking information?

Yes. Once your order has been dispatched, we will send a shipping confirmation email with available tracking and delivery information.

What should I do if my package arrives damaged?

Please contact us within 48 hours of delivery if your parcel arrives damaged.

Please include your order number and clear photographs of the shipping packaging and the product. This will help us investigate the issue and provide an appropriate resolution.

What if an item is missing from my order?

Please contact us within 48 hours of delivery and provide your order number and photographs of the package and products received.

We will review the information and assist you with the appropriate resolution.

Returns & Refunds

Do you accept returns?

Yes. We accept eligible returns requested within 30 days of delivery.

Returned products should generally be unused, in their original condition, and include original packaging, tags, accessories, and components where applicable.

Please review our Refund & Return Policy for the complete requirements.

Who pays for return shipping?

For an eligible change-of-mind return, the customer is responsible for the return shipping cost.

If the return is required because of an error on our part, such as receiving the wrong item, we will cover the reasonable return shipping cost.

How long does a return inspection take?

Once we receive your returned item, the inspection normally takes 3–5 business days.

We will notify you once the inspection has been completed and confirm the applicable outcome.

How will I receive my refund?

Approved refunds are normally issued to the original payment method used for the purchase.

After we process the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Do you offer exchanges?

Yes. We accept exchanges for eligible products, subject to availability and the applicable return conditions.

Please contact us before sending an item back so we can provide the appropriate instructions.

Are all products eligible for return?

No. Certain products may not be eligible for return due to their nature, condition, or applicable law.

This may include certain opened or used pet supplies and hygiene-sensitive products where the item is no longer suitable for resale.

These restrictions do not affect applicable legal rights relating to defective, damaged, incorrectly supplied, or otherwise non-conforming products.

Payments

What payment methods do you accept?

We currently accept:

Cards:

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Maestro

  • UnionPay

Digital Wallets:

  • Apple Pay

  • Google Pay

Available payment methods may vary depending on your device, browser, location, and eligibility.

Are payments secure?

Payments are processed through Stripe, our third-party payment processor.

We do not intentionally store complete payment card numbers or card security codes on our own systems.

Products

Are product descriptions and specifications accurate?

We make reasonable efforts to ensure that product descriptions, images, specifications, pricing, and availability are accurate.

Product information may occasionally change or contain errors. If a significant issue affects an order, we will work with the customer to determine an appropriate resolution.

What should I do if I receive the wrong product?

Please contact us as soon as possible and provide your order number and photographs of the product received.

If the incorrect item was sent due to an error on our part, we will work with you to arrange an appropriate resolution.

Customer Support

How can I contact ILove Mowing?

You can contact us using the following details:

ILove Mowing
1701 Broad St
Story City, IA 50248
United States

Email: support@ilovemowing.com
Phone: +1 515 783 165 93

Our customer support team can assist with questions about orders, shipping, returns, payments, and products.

Where can I find your store policies?

You can find our main policies through the links provided on our website, including:

  • Shipping & Delivery Policy

  • Refund & Return Policy

  • Payment Policy

  • Privacy Policy

  • Terms & Conditions

We recommend reviewing the applicable policy before placing an order.

Still Have Questions?

If you cannot find the answer to your question above, please contact ILove Mowing and our team will be happy to assist you.

Email: support@ilovemowing.com
Phone: +1 515 783 165 93