At ILove Mowing, we want our customers to be satisfied with their purchases. If you need to return an eligible item, this policy explains the conditions and process for requesting a return, exchange, or refund.

This policy applies to purchases made through our online store and is subject to applicable federal and state consumer protection laws.

30-Day Return Policy

We accept eligible returns requested within 30 days of the date the order was delivered.

To be eligible for a standard change-of-mind return, the item should be:

  • Unused and in its original condition;

  • Returned with its original packaging, where applicable;

  • Returned with all original tags, accessories, components, and documentation, where applicable; and

  • In a condition suitable for resale.

Some products may be subject to additional return restrictions due to their nature, condition, or applicable law.

Returns Due to Our Error

If you receive:

  • The wrong item;

  • An item that does not match the product you ordered;

  • An item with missing components due to an error on our part; or

  • An item that arrives damaged or defective;

please contact us as soon as reasonably possible after delivery.

We may request photographs or other information to help us verify and resolve the issue.

Where the issue is confirmed to have resulted from an error on our part, we will provide an appropriate resolution, which may include a replacement, exchange, repair where applicable, or refund.

Where a return is required because of our error, ILove Mowing will cover the reasonable return shipping cost.

Any refund will be processed in accordance with this policy and applicable law.

Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the product is eligible and meets the applicable return conditions.

For change-of-mind returns:

  • The customer is responsible for the return shipping cost;

  • The product should be unused and in its original condition;

  • Original packaging, tags, accessories, and components should be included where applicable;

  • The return should be sent using a reliable and trackable shipping service; and

  • Customers should retain their return tracking or proof of postage until the return has been confirmed as received.

We are not responsible for a customer-initiated return that is lost in transit when the customer has not retained reasonable proof of shipment or tracking information.

Return Inspection

Once a returned item is received, we will inspect it to determine whether it meets the applicable return conditions.

Return inspections normally take 3–5 business days from the date the returned item is received.

After the inspection is completed, we will notify you of the applicable outcome.

If the returned item does not meet the applicable return conditions, we may contact you regarding the available options.

Refunds

If a return is approved for a refund, the refund will be issued to the original payment method used for the purchase, unless otherwise required or permitted by applicable law.

The amount of the refund will depend on the reason for the return and the applicable return conditions.

For an approved full refund, the eligible purchase amount for the returned product will be refunded.

Once we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Exchanges

We accept exchanges for eligible products, subject to availability.

If you would like to request an exchange, please contact us before returning the item and provide:

  • Your order number;

  • The item you wish to return; and

  • The replacement item you would like to receive.

Exchange requests are subject to the applicable return conditions and product availability.

If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.

Products That Cannot Be Returned

Certain products may not be eligible for return where they have been:

  • Opened or used in a manner that makes them unsuitable for resale;

  • Damaged through customer handling or misuse;

  • Modified or altered after delivery; or

  • Made unsuitable for resale due to their nature or condition.

This may include certain pet supplies, hygiene-sensitive products, or other products for which resale after opening or use is not appropriate, where permitted by applicable law.

These restrictions do not apply where a product is defective, damaged before delivery, incorrectly supplied, or otherwise subject to a legal remedy that cannot lawfully be excluded.

Condition of Returned Items

Customers are expected to take reasonable care of products while they are in their possession.

For eligible change-of-mind returns, products should be returned:

  • Unused;

  • In their original condition;

  • With original packaging where applicable;

  • With tags attached where applicable; and

  • With all accessories, components, and documentation included where applicable.

Where permitted by applicable law, we may take into account any reduction in the value of a returned product resulting from handling beyond what is reasonably necessary to inspect and assess the product.

How to Start a Return

Please contact us before sending any product back so that we can provide the appropriate return instructions.

Contact Information

ILove Mowing
1701 Broad St
Story City, IA 50248
United States

Email: support@ilovemowing.com
Phone: +1 515 783 165 93

When contacting us about a return, please provide:

  • Your order number;

  • The product you wish to return;

  • The reason for the return; and

  • Photographs or other relevant information where applicable.

Please do not send a return to our business address without first contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

To help us investigate the issue, we may ask you to provide photographs of:

  • The product;

  • The product packaging; and

  • The shipping package or label.

We will review the information provided and work with you to determine the appropriate resolution.

Statutory Consumer Rights

Nothing in this policy is intended to waive, exclude, or limit any consumer rights that cannot lawfully be waived, excluded, or limited under applicable federal or state law.

Where applicable law provides a consumer with a remedy for defective, damaged, misrepresented, or otherwise non-conforming goods, those legal rights remain unaffected by this policy.

Where there is a conflict between this policy and a mandatory consumer protection requirement applicable to a particular transaction, the applicable legal requirement will prevail.

Policy Changes

We may update this Refund & Return Policy from time to time to reflect changes to our business practices, products, or applicable legal requirements.

The version published on this page will indicate the date on which the policy was last updated.